Refund policy

Refund policy  

Returns Policy

Only items that are damaged or incorrect are eligible for returns. If you receive an item in this condition, please send us an email at Cardmore@picturausa.com  within 30 days of purchase. Do not return any items without prior authorization. Once we have approved your return, we will provide you with instructions for sending the item back to us. To ensure the secure delivery of your order, please ship your items with tracking. This will allow you to monitor the package's progress and confirm its receipt. Please note that Cardmore cannot claim responsibility for any packages that are lost in transit if tracking is not selected.

Return Deadline

Returns must be initiated within 30 days of purchase. Items returned after 30 days will not be accepted.

Unauthorized Returns and Shipping Costs

Please be advised that if you send a package to us without prior authorization, we will not refund the amount of shipping and we will not be responsible for sending the item(s) back to you. Seasonal (holiday) cards are not eligible for returns unless defective or a wrong item was sent. You must notify us via email prior to sending back your merchandise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

EXCHANGES (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Cardmore@picturausa.com 

REFUNDS (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.