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Refund policy

Refund policy  

Only items that are damaged or incorrect are eligible for returns. If you receive an item in this condition, please email us a photo or video to cardmoreinfo@gmail.com as soon as possible, so that we can assess the fault.  Returns must be initiated within 30 days of purchase, or they are no longer eligible. Do not send any goods back to us until you have received an email approval. Mark your package with the order number and ship to Cardmore 4 Andrews Drive, Woodland Park, NJ 07424. Please ship your items with tracking to be able to confirm receipt. Cardmore cannot claim responsibility for any packages that are lost in transit.

Please be aware that if you send a package to us without prior authorization, we will not refund the amount of shipping and we will not be responsible for sending the item(s) back to you. Seasonal (holiday) cards are not eligible for returns unless defective or wrong item was sent. You must notify us via email prior to sending back your merchandise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

EXCHANGES (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cardmoreinfo@gmail.com 

REFUNDS (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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