Refund policy

Returns Policy

Only items that are damaged or incorrect are eligible for returns. If you receive an item in this condition, please send us an email at Cardmore@picturausa.com within 30 days of purchase. Do not return any items without prior authorization. Once we have approved your return, we will provide you with instructions for sending the item back to us. To ensure the secure delivery of your order, please ship your items with tracking. This will allow you to monitor the package's progress and confirm its receipt. Please note that Cardmore cannot claim responsibility for any packages that are lost in transit if tracking is not selected.

Return Deadline

Returns must be initiated within 30 days of purchase. Items returned after 30 days will not be accepted.

Unauthorized Returns and Shipping Costs

Please be advised that if you send a package to us without prior authorization, we will not refund the amount of shipping and we will not be responsible for sending the item(s) back to you. Seasonal (holiday) cards are not eligible for returns unless defective or a wrong item was sent. You must notify us via email prior to sending back your merchandise.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

EXCHANGES (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Cardmore@picturausa.com

REFUNDS (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Pictura has been the top selling card for twenty years in the gift shop where I was the buyer until it closed last year so pleased to find another source

My local store stopped carrying the Pictura cards. I was thrilled to find you online. Wonderful selection of cards and great service.

Awesome

We love doing business with cardmore only place our company gets our company cards from!

Beautiful

I never can go wrong, with a pictura card!

Elegant

Beautiful card

Love it

So true

Classy

Beautiful card

Very Happy

Beautiful card, very reasonably priced, quick delivery. I am very happy with this store and the card.

Deep Dark Pink Tissue Paper

I love this color, and you never see it a store. Only at Cardmore.

CARDS are great!

Lovely, nicely designed cards and nice service from Cardmore!

OMG

I absolutely love these purse pads with pen. I give them out as gifts and everyone
has same reaction , just beautiful and very useful .
Thank You

Quality of cards is great and delivery was prompt. I will order again!

High Quality Cards

Cards are quite nice and shipped quickly.

Beautiful!!!

I love butterflies and these birthday cards are extremely beautiful and stand out making it a great card to give to the one receiving it! Exquisite design and beautiful to look at!
🦋🦋🦋

The Best

Writing letters and sending cards has been a passion all my life. I spend a great deal of time choosing the right card for each situation and the response is always gratifying. I have come to that spot in the road where I can no longer stand for long periods in the card isle and the selection can sometimes be disappointing so I went in search for an alternative source and discovered Cardmore! I can spend as much time as needed reading messages in my house shoes, in my pajamas choosing how many of each I need on hand for various events while tending to my chores. I’m not spending gas or time away from home so I am getting more done in a shorter period of time! Yay for me! Love this site!

Outstanding

The card is so bright and colorful, you can’t help to smile when you see it

Great Cards-wonderful value-delivered fast!

The champagne bottle card that has sound when you open is just so perfect for those milestone birthdays! Everyone loves them!

Cheerful

Your cards always get really pleasant response from whom I send them to

Wonderful

Top notch service. Great quality, service, and price. Packed with love and safety of the cards.

Awesome purse pads!!

I have ordered the purse pads numerous times! They are the best ones I’ve been able to find. They are magnetic so they stay closed while in your purse, they have a pen, and they have a pocket!! Yet they are still small and don’t take up a lot of space. And they are so PRETTY!

You guys rock

You guys rock. The cards are high quality with a plethora of choices. The service was spot on and the cards came liked they were packed as a tender, gentle gift. Top notch. I’ll be back.

Consistent very good service

Whenever I order a bunch of birthday cards, I go to CardMore and order my Eric Decetis cards. Sent promptly and always in good shape. No complaints!

great web

You have an easy to follow website. Products are numerous and easy to look at. very good selection you do not see out in retail.

Peony Sienna's Garden

Love these cards! Great quality! I could not be happier!

The best!

Love the cards, the website, the prices, the free goodies . . .so glad I found you!