FAQ

Are you a retail store? Please go to www.picturausa.com

Q: Do you have any special offers at the moment?

A:

Make sure to register to our newsletter and follow us on Facebook Cardmore and Instagram Cardmoreshop for the latest available promotions available

Our Welcome offer discount with 10% off is only valid with a minimum purchase amount of $20. Shipping cost is not included in this amount

Q: What countries do you ship to?

 A: We only ship within the USA 

Q: Can I call Cardmore?

A: It's not possible to call us

Q: Where is my order/ I have not received my order.

A: Please track your order using the provided tracking number. Allow at least two weeks for your order to arrive. We and our shipping carriers are committed to expediting your shipment. If the tracking information indicates that your order has been delivered, please contact the shipping carrier directly for further assistance.

Q: My package is delivered but I can't find it.

A: Track your order and make sure it says delivered. After this Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. Also ask your neighbors. 

 Q: How Long Does it Take to Get My Order

  • Timeline: We aim to process all orders within 72 hours of receiving them. This includes verifying your information, checking item availability, and preparing your order for shipment.
  • Business Days: Please note that processing times only apply to business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
  • Real-time Updates: Once your order is placed, you'll receive a confirmation email with an estimated processing timeline. You can also track your order status anytime by logging into your account or contacting our customer service team.

We ship all orders from our warehouse in New Jersey, USA. 

Q: Do you offer bulk discounts?

A: Yes we offer bulk discounts when you order larger quantities of the same card design. Can not be combined with other discounts or offers. Only valid on greeting cards. Not valid on Bundles, Boxed Notes or similar. Please see below list for a discount table: 

48 cards = 10%

96 cards = 15%

192 cards = 20%

384 cards = 30%

384 + contact us for custom pricing.

The Discount will not be applied automatically you have to email us before you place your order.

cardmoreinfo@gmail.com

Q: Do you ship to P.O Boxes?

A: Yes

Q: Can I place an order via Email or phone?

A: We currently only accept payments via our online platform.

Q: Has my order been shipped?

A: If you provided your email address during checkout, you'll receive a shipping confirmation email once your order ships. Please note that tracking information may not be available until the following business day

Q: My order doesn’t seem to go through what do I do?

A: Follow these simple steps: (1) Make sure your items are not sold out, (2) that you are entering the right billing address and credit card numbers. If your order is still declined, email us at cardmoreinfo@gmail.com and we can attempt to figure out what might be wrong.

Q: The item I’m looking for is sold out / I can’t find it anymore?

A: Email us cardmoreinfo@gmail.com and we will double if we are able to attain more inventory for you.

Q: How can I find a specific card or product?

A: Our products are provided with a SKU code which you can find in the back of our product, next to the bar-code. Everyday cards start with 0012.XXXXX followed by a five digit unique product identifier. Use this code to search on our website if you know what design number you are searching for. The  next best thing is to search via category. If you can not find the card email us and describe it and we will try to help you. If you would like to know if a store sells a product please email sales@picturausa.com

Q: Can I send a card directly to the recipient?

A: Of course, Contact us before you place your order and we will help you with this!

Q: I want to send my order as a gift can you write a card and wrap the gift?

A: Contact us before you place your order and we will help you with this!

Q: What shipping companies do you ship your orders with?

A: Smaller orders are shipped with USPS and larger orders with UPS and FedEx.

Q: What kind of refinements do the cards have?

A: All cards have different refinements. Here’s a list of some examples; Foil Glitter, Die-cut, Handmade, emboss, laser-cut, gemstones, pop-up, flocking are among the refinements you will find on our products. Most of the products feature several on each greeting card.

Q: I forgot to add a discount to my order can I add it later?

A: We cannot apply discounts after purchase. 

Q: I ordered the wrong item, can I change my order?

A: If the order has not left our warehouse we can still change it. Email us immediately at cardmoreinfo@gmail.com and we will help you.

Q: I want to merge two orders, is this possible?

A: Yes of course 

Q: Something is missing in my package

A: We are so sorry for this please email us cardmoreinfo@gmail.com and let us know which product is missing

Q: I want to return my products / My product is damaged or incorrect

A: Only items that are damaged or incorrect are eligible for returns. If you receive an item in this condition, send us an email at cardmoreinfo@gmail.com as soon as possible and provide us with a picture. Returns must be initiated within 30 days of purchase, or they are no longer eligible. Do not send any goods back to us until you have received an email approval. Read more in our terms and condition https://www.cardmore.com/pages/privacy-policy-refunds-terms-of-service  

 

 

Based on 1001 reviews
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(937)
1%
(14)
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(9)
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4%
(37)
The title says it all

The little boy is darling, straight to the point

It is perfect

Says everything you want to say

Beautiful Bird Card!

I love this card! It's perfect for my friends who love birds!

Funny card

Great card for my friend.

Beautiful birthday card

I purchased this card for a friend who has a summer birthday.

Great card

I purched this card for an older man who loves cars

Beautiful and Well Made

The cards had striking color, a light glittery effect and they were cut in a beautiful scallop shape. The envelopes are stamped with a lovely pattern. The box is so nice I kept it to put little note cards in it. This was my 2nd order.

Girl With Cake Birthday Card Lisi Martin

Another great Cardmore product!

Perfect for my little grandnephew and my grandnephew-in-law!

Just to let you know Thinking Of You Card

A cheerful colorful card that anyone would appreciate receiving.

N
Circular Patterns Mother's Day Card
Nancy B.

I can always find what I'm in need of. Prices are excellent and mail service is prompt.

Cheerful and simple, conveys a caring message.

Another great Cardmore card!

Nice, colorful card.

Cheery

This cheery card is sure to let the recipient know you are thinking of them.

Eye catching.

Lovely card to send love through the mail.

So very pretty

This card will definitely give someone a burst of love.

Lovely.

Perfect card. Perfect shop.

B
Kittens Birthday Card
Barbara Smith
Another great Cardmore card!

Perfect for my cat-loving granddaughter!

Another great Cardmore card!

Perfect card for my sweet all-frills-and-pink little grandniece!

Another good Cardmore greeting card!

Simple, tasteful, elegant.

Very Cute Cards

These cards are really cute. I like that you can pretty much send to anyone. They work for someone close to you, someone you work with or just an acquaintance.

Cute Card

I love Cardmore’s cards. I found several in a local gift shop and researched and found I could order on line.

Disappointed but lovely

The cards are lovely, good quality, and imaginative but - my fault - they are sooooo small. I thought I had the correct measurements but obviously I was wrong. The other cards were just what I wanted and very nice.