FAQ
Are you a retail store? Please go to www.picturausa.com
Q: Do you have any special offers at the moment?
A:
Make sure to register to our newsletter and follow us on Facebook Cardmore and Instagram Cardmoreshop for the latest available promotions available
Our Welcome offer discount with 10% off is only valid with a minimum purchase amount of $20. Shipping cost is not included in this amount
Q: What countries do you ship to?
A: We only ship within the USA
Q: Can I call Cardmore?
A: No, we kindly ask you to email us cardmoreinfo@gmail.com.
Q: Where is my order/ I have not received my order.
A: Track your order with the given tracking number. Please wait at least 2 weeks for your order to arrive. We will ship as fast as we can and our shipping carriers too! Contact the shipping carrier and then send us an email cardmoreinfo@gmail.com
Q: My package is delivered but I can't find it.
A: Track your order and make sure it says delivered. After this Please check all potential delivery locations at your address. Carrier may have placed it in a secure location out of view of the street, such as under a mat or near a back entrance. Also ask your neighbors.
Q: Can I use reviews to contact customers service?
A: No we kindly ask you to email us.
Q: Do you offer bulk discounts?
A: Yes we offer bulk discounts when you order larger quantities of the same card design. Can not be combined with other discounts or offers. Only valid on greeting cards. Not valid on Bundles, Boxed Notes or similar. Please see below list for a discount table:
48 cards = 10%
96 cards = 15%
192 cards = 20%
384 cards = 30%
384 + contact us for custom pricing.
The Discount will not be applied automatically you have to email us before you place your order.
Q: Do you ship to P.O Boxes?
A: In general, it is If you are placing a larger order, we kindly ask you to provide us with a street address instead of a P.O Box such that we are able to utilize FedEx or UPS where we have a better way of tracking the order. Smaller orders are ok. Please note that if you are providing us with a P.O Box your order will take longer to process.
Q: Can I place an order via Email or phone?
A: We currently only accept payments via our online platform, and therefore orders via our online platform.
Q: Has my order been shipped?
A: When your order has been shipped you will receive an email with a shipping confirmation. Please note that your package will not be able to track until the next day if tracking is provided.
Q: My order doesn’t seem to go through what do I do?
A: Follow these simple steps: (1) Make sure your items are not sold out, (2) that you are entering the right billing address and credit card numbers. If your order is still declined, email us at cardmoreinfo@gmail.com and we can attempt to figure out what might be wrong.
Q: The item I’m looking for is sold out / I can’t find it anymore?
A: Email us cardmoreinfo@gmail.com and we will double if we are able to attain more inventory for you.
Q: How can I find a specific card or product?
A: Our products are provided with a SKU code which you can find in the back of our product, next to the bar-code. Everyday cards start with 0012.XXXXX followed by a five digit unique product identifier. Use this code to search on our website if you know what design number you are searching for. The next best thing is to search via category. If you can not find the card email us and describe it and we will try to help you. If you would like to know if a store sells a product please email sales@picturausa.com
Q: Can I send a card directly to the recipient?
A: Of course, Email us before you place your order and we will help you with this! cardmoreinfo@gmail.com
Q: Will I Receive extra envelopes?
A: Yes, and if you would like a specific color email us cardmoreinfo@gmail.com
Q: I want to send my order as a gift can you write a card and wrap the gift?
A: Yes, email us before you place your order cardmoreinfo@gmail.com
Q: What shipping companies do you ship your orders with?
A: Smaller orders are shipped with USPS and larger orders with UPS and FedEx.
Q: Some shipping companies are unable to deliver to my address. Can I decide which carrier you ship with?
A: Yes, however if you want your order to be shipped with FedEx or UPS your order has to have a value of $20 or more, as the minimum shipping cost is greater. If you are shipping to a PO box the only allowed method is via USPS.
Q: What kind of refinements do the cards have?
A: All cards have different refinements. Here’s a list of some examples; Foil Glitter, Die-cut, Handmade, emboss, laser-cut, gemstones, pop-up, flocking are among the refinements you will find on our products. Most of the products feature several on each greeting card.
Q: I forgot to add a discount to my order can I add it later?
A: Unfortunately, it is not possible to add the discount after your purchase.
Q: I ordered the wrong item, can I change my order?
A: If the order has not left our warehouse we can still change it. Email us immediately at cardmoreinfo@gmail.com and we will help you.
Q: I want to merge two orders, is this possible?
A: Yes of course email us cardmoreinfo@gmail.com
Q: Can Cardmore delete my review?
A: Reviews can not be used as a customers service platform. We will never delete customers reviews without customers permission. Please email us if you would like us to delete your review. However, we have the right to remove customers reviews if they are not eligible, inciting, derogatory, racist, if we see that customers impose on reviews to enlarge our business or similar. Examples, if customers write reviews to get attention instead of emailing before, regarding cancelling orders or that they have not received their order in time.
Q: Something is missing in my package
A: We are so sorry for this please email us cardmoreinfo@gmail.com and let us know which product is missing
Q: I want to return my products / My product is damaged or incorrect
A: Only items that are damaged or incorrect are eligible for returns. If you receive an item in this condition, send us an email at cardmoreinfo@gmail.com as soon as possible and provide us with a picture. Returns must be initiated within 30 days of purchase, or they are no longer eligible. Do not send any goods back to us until you have received an email approval. Read more in our terms and condition https://www.cardmore.com/pages/privacy-policy-refunds-terms-of-service