We are currently only shipping our products within the United States. For inquiries about wholesale opportunities, please visit our partner Pictura USA at www.picturausa.com.
Please allow up to 2 weeks for your order to arrive. We are committed to shipping your order as quickly as possible and will work closely with our shipping carriers to ensure timely delivery.
CONTACT: We appreciate your feedback and are committed to providing excellent customer service. To ensure timely and effective assistance, we kindly request that you contact us directly for any questions, concerns, or issues regarding your Cardmore purchases.
While we value your reviews and appreciate your willingness to share your experiences, using reviews as a primary communication channel for customer service inquiries will hinder our ability to respond promptly and effectively.
Thank you for your understanding and cooperation. We look forward to serving you better through our dedicated email support channel.
Discount Policies
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Combining Discounts: Discount and promotions cannot be combined with other discount or promotions.
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Applying Discounts: Discount codes and coupons must be used at the time of checkout to be valid. Discounts cannot be applied after an order has been placed.
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Welcome Offer Discount: Our welcome offer discount of 10% off is only valid with a minimum purchase amount of $20 and is limited to one-time use per customer. Shipping costs are not included in the minimum purchase amount. This discount cannot be combined with other offers.
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Refer a Friend: 10% when they make a purchase. Only new customers can use the code. Customers with previous orders won't be eligible for a discount. Minimum purchase of $15.00. Can’t be combine with other discounts.
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Bulk Order Discounts: Bulk order discounts can only be applied when a customer purchases larger quantities of the same card. Customers who wish to apply the bulk discount need to contact us. Bulk order discounts cannot be combined with other discounts.
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Right to Cancel Orders: Cardmore reserves the right to cancel orders if discounts are not applied correctly.
All promotional offers are subject to specific timeframes which are not always stated, and we are unable to extend discounts beyond the expiration date.
GIFTS INLCLUDED IN ORDES:
Customers can not exchange gifts or exchange gifts for money. Can not be combined with other promotional offers
SHIPPING AND RETURNS:
Order Accuracy and Returns
Accurate Shipping Information
Please ensure that you provide a complete and accurate shipping address when placing your order. Cardmore is not responsible for orders that are shipped to incorrect or incomplete addresses. If an item is returned due to address issues, we'll issue a refund, but unfortunately, we'll have to deduct the initial shipping cost.
Order Verification
Upon receiving your order confirmation, please carefully review the details, including the colors, items, and any requested SKU codes, to ensure they are correct. If you notice any discrepancies, please contact us immediately.
Return Deadline
Returns must be initiated within 30 days of purchase. Items returned after 30 days will not be accepted.
Unauthorized Returns and Shipping Costs
Please be advised that if you send a package to us without prior authorization, we will not refund the amount of shipping and we will not be responsible for sending the item(s) back to you. Return fee is $15
REVIEWS:
We value your feedback and appreciate you taking the time to share your experiences with Cardmore. To maintain a constructive and informative review platform, we kindly request that you adhere to the following guidelines:
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Avoid using reviews as a primary communication channel for customer service inquiries. Please direct any questions, concerns, or issues regarding your Cardmore purchases to our dedicated email support
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Ensure your reviews are eligible and relevant to Cardmore products or services. Reviews should primarily focus on sharing your personal experiences, opinions, and feedback about Cardmore offerings.
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Refrain from using reviews for inciting, derogatory, racist, or otherwise harmful or offensive language. Please maintain a respectful and considerate tone in your reviews.
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Avoid using reviews to intentionally sabotage Cardmore's business or reputation. We value fair and constructive feedback, and we reserve the right to remove reviews that violate these guidelines.
We appreciate your cooperation in maintaining a positive and informative review platform for all Cardmore customers. If you have any questions or concerns, please do not hesitate to contact our customer support team.
EXCHANGES (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us
REFUNDS (if applicable): Once we receive and inspect your returned item, we will promptly send you an email notification acknowledging its receipt. We will also inform you of the approval or rejection of your refund request. Upon approval, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of days.
PRIVACY STATEMENT: What do we do with your information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
EMAIL MARKETING (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SHOPIFY: Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
PAYMENT: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECURITY: To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
TERMS OF SERVICE
OVERVIEW
This website is operated by Cardmore Gifts & Cards. Throughout the site, the terms “we”, “us” and “our” refer to Cardmore Gifts & Cards. Cardmore Gifts & Cards offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Please note that the color on the products may differ slightly from the imagery seen on the website due to differences in screen resolutions and printing press variances.
You can see Shopify’s cookie policy here: https://www.shopify.com/legal/cookies
